Senior Clerk: Call Centre (B5) x2

Company AVBOB Mutual Assurance Society
Reference # 100SNCL23, 13
Published 16/05/2022
Contract Type Permanent
Location Pretoria, Gauteng, South Africa
Introduction
The above-mentioned senior position exists within the Call Centre Department.
Job Functions Call Centre
Industries Insurance
Specification
RESPONSIBILITIES INCLUDE:
•Receive and handle telephone policy enquires in the Call Centre Department and action according.
•Address all outstanding requirements on new applications in New Business.
•Follow up on outstanding requirements in terms of unpaid claims (non-payments or premiums, defaults payments and incorrect deductions).
•Provide feedback on outstanding accounts and refunds in debtors.
•Complete amendments of policies, within delegation and requirements, (as per clients’ request) and ensure client receives a copy of amended policy.
•Ensure that the necessary security measures are in place when providing policy details to either the client or 3rd parties e.g. broker.
•The Call Centre may only provide policy information to a client when that client has a single policy with AVBOB.
•Refer leads to the Direct Marketing Department and providing enquiry numbers on claims to branches.
•Attend to administrative task as and when requested within the section.
Requirements
QUALIFICATION REQUIREMENTS FOR THIS POSITION:
•Grade 12.
•Category B FAIS accredited.
•RE5.
•140 Long Term Insurance FAIS credits.
EXPERIENCE AND KNOWLEDGE REQUIRED FOR THE POSITION:
•2 – 3 Years’ Life Assurance, preferably in policy maintenance/ client services environment.
•2 – 3 Years’ administrative experience.
•AVBOB Production System will be an advantage.
•Computer literate and must be able to work under pressure and still be effective.
•Good communication skills (English and two African languages).
•Customer centric (client friendly and service orientated).
•Listening and problem solving skills.
COMPETENCIES REQUIRED FOR THE POSITION:
•Organising, planning, time management.
•Decision making.
•Dependability and reliability.
•Conflict management.
•Customer Service.
•Team work.
•Initiative.
•Service excellence.
•Interpersonal.
•Adaptability.
•Analytical.
Job Closing Date 23/May/2022
Apply online at

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