Teller – IRC186638
FNB – First National Bank – FNB is the oldest bank in South Africa, and can be traced back to the Eastern Province Bank formed in Grahams town in 1838. Today, FNB trades as a division of FirstRand Bank Limited.
The First National Bank (FNB) is offering a Teller position to an applicant that is keen to be part of this role and who also have all the necessary requirements. Once appointed, then you will have to provide customers a unique experience by timeous, accurate and efficient processing of their financial transactions through excellent customer service.
FNB is the oldest bank in South Africa, and can be traced back to the Eastern Province Bank formed in Grahams town in 1838. Today, FNB trades as a division of FirstRand Bank Limited. When looking at FNB’s history, two things in particular stand out.
The first is a story of survival – different circumstances in South Africa have posed many great challenges in their history, all of which FNB has successfully met. This track record provides a strong foundation for their future challenges. The second is a story of people – their history has always been firmly influenced by the needs of the people they serve.
- Minimum qualification: NQF 4 Qualification
- Minimum years of relevant experience: Relevant NQF 5 qualification as prescribed by the Financial Services Board
- Regulatory Exam qualification
- Anappropriate recognised business Diploma or Higher Certificate at NQF level 6
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- Achieve net profit growth for business
- Manage average Rand value of differences to minimise losses to the business
- Manage the Service Quality of the Branch through the Branch’s Service Quality Balanced Scorecard
- Manage the migration of accounts from transactional to Self Service
- Compliance with procedures and processes contained in the Golden Rules.
- Manage the efficiencies for tellers through Number of differences, average number of transactions
- Manage own development to increase own competencies
- Connect with the customers by living up to their brand promise of how can we help you?, at all times. Treat customers as you would want to be treated
- Converse with the customers in a way that they fully understand and provide helpful solutions and products based on their needs
- Conduct myself in an ethical manner at all times
- Take ownership of solving the customers problems or queries as efficiently and quickly as possible
- Adhere to the TCF (Treating Customers fairly) principles in all that you do
- Manage the growth of active customer Account Base to increase client base through leads
- Contribute to the increase of the Customer Engagement Score of branch
- Use opportunities identified to increase market share
- Ensure activities support cost containment and reduction