Jobs

General Administration

May 30, 2020
Reference Number MED200526-4
Advertising Reference Number ER24-59493
Job Title CC124 Specialised Services Coordinator
Department General Administration
Business Unit ER24 Contact Centre 124 – Gauteng
Geographical Location Rivonia
Province / Region Gauteng
Recruiter Aveshnie Gounden
Number of Positions 1
Will offline applications be accepted? No
Online Closing Date 10-Jun-2020

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Requirements

  • A Grade 12 qualification essential.
  • A Level 3 first aid (BAA) will be an advantage.
  • A minimum of 3 years healthcare and contact centre experience with 2 years management experience essential.
  • Sound knowledge, competence and experience in the CAD system.
  • Sound knowledge and experience of the EMS contact centre environment.
  • Basic knowledge and the application of emergency care.
  • Ability to coach and mentor team members.
  • Understands the healthcare industry and the funders of healthcare.
  • Ability to manage contracts and SLA’s.
  • Sound knowledge and competence in global geographical locations and timezones essential and knowledge of global currencies.
  • Builds trusting relationships and collaborates with and supports colleagues in order to achieve shared goals.
  • Strives to identify and deliver on client’s needs, keeping client informed and focusing on client experience.
  • Upholds high ethical, confidentiality and professional standards.
  • Work accurately by attending to all details.
  • Make sound decisions and solves problems through the evaluation of relevant information.
  • Guide, motivate and develop others for a future fit organisation.
  • Knowledge and competence of MS Office Suite.

Key Outputs

  • Ensures a positive patient experience through managing and monitoring the activities of the specialised services department.
  • Escalate serious cases to the relevant Contact Centre Manager and Medical Officer and ensure standard operating procedures.
  • Maintains client service principles and provide monthly external client reports.
  • Optimizes staff utilisation and productivity and ensure performance management of the team.
  • Responsible for the recruitment and selection of new staff members and orientation thereafter.
  • Submits payroll documentation and overtime administration.

Other Information

  • All applicants will be considered, with the understanding that preference will be given in accordance with the Employment Equity Plan of ER24.
  • Candidates, who are interested in applying for this position, can apply directly at https://mediclinic-er24/erecruit.co
  • Please ensure that your profile is complete and up to date with the latest information, before applying.
  • For any online support, please contact the Mediclinic Career Centre at +27 21 861 1000.

Job Type : Permanent

APPLY ONLINE

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