Discovery: Commercial Claims Consultant

April 9, 2020

Job Summary

Key Purpose

Administer and validate claims and assist with queries and payments for commercial lines insurance.

Areas of responsibility may include but not limited to

  • Register, administer and validate claims within a predetermined turnaround time (TAT)
  • Resolve written and/or telephonic queries from brokers, clients, franchises and providers
  • Build and maintain relationships with brokers, franchises and providers
  • Process payments to brokers, clients and providers within predetermined turnaround time (TAT)
  • Provide feedback to relevant stakeholders regarding claims and queries
  • Submit daily, weekly and monthly reports to management, franchises and brokers


  • Telephone Etiquette – Advanced
  • Conflict Handling – Advanced
  • Communication Skills (verbal and written) – Advanced
  • Time Management – Advanced
  • Administrative skills – Advanced
  • Personal Attributes
  • Deciding and initiating action
  • Persuading and influencing
  • Writing and reporting
  • Analysing
  • Planning and organizing
  • Delivering results and meeting customer expectations
  • Following instructions and procedures
  • Coping with pressure and setbacks


  • Matric Essential
  • FAIS – Minimum credits as required (Personal Lines and Commercial) Essential
  • RE 5 (Representative) Essential


  • 5 Years Commercial Claims experience in Commercial Short Term Insurance
  • 3 Years Specialized Liability Claims experience (Broadform) (Essential)
  • Legal qualification (preferred)

How To Apply?


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The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.

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