Jobs

FNB Is Looking For Teller

January 22, 2020

Job Summary

FNB is looking for Teller in one of its branches at Bredasdorp, Western Cape. The main purpose of the Teller position is to provide customers with a unique experience by timeous, accurate and efficient processing of their financial transactions through excellent customer service.

Requirements:

  • NQF 4 Qualification

Preferred (Ideal) Qualification:

  • Relevant NQF 5 qualification as prescribed by the Financial Services Board
  • Regulatory Exam qualification
  • An appropriate recognised business Diploma or Higher Certificate at NQF level 6

Key Duties:

  • Achieve net profit growth for business
  • Manage average Rand value of differences to minimise losses to the business
  • Manage the Service Quality of the Branch through the Branch’s Service Quality Balanced Scorecard
  • Manage the migration of accounts from transactional to Self Service
  • Compliance with procedures and processes contained in the Golden Rules.
  • Manage the efficiencies for tellers through Number of differences, average number of transactions
  • Manage own development to increase own competencies
  • Connect with the customers by living up to the FNB brand promise of “how can we help you?”, at all times. Treat customers as you would want to be treated
  • Converse with the customers in a way that they fully understand and provide helpful solutions and products based on their needs
  • Conduct myself in an ethical manner at all times
  • Take ownership of solving customers problems or queries as efficiently and quickly as possible
  • Adhere to the TCF (Treating Customers fairly) principles in all that you do
  • Manage the growth of active customer Account Base to increase client base through leads
  • Contribute to the increase of the Customer Engagement Score of branch
  • Use opportunities identified to increase market share
  • Ensure activities support cost containment and reduction
  • Manage actual Rand value of shortages to minimise losses to the business – Volume and Value
  • Cash Migration – measure the total in branch migratable cash transactions
  • Optimize every customer interaction to migrate or convert customer to echannels and or encourage use of digital and self-service channels

Additional requirements:

It is inherent to the role that the incumbent is honest in dealing with cash and financial transactions. As such, it is a pre-requisite for candidates to undergo consumer credit record checks to enable the Employer to ascertain whether the candidate’s credit record is acceptable

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