Company learnership

Hilton Hotels & Resorts Learnership Programme 2020

November 28, 2019

Job Summary

Generic Management Level 4 is a course designed for junior managers in medium to large organisations, or those aspiring to the management positions. This qualification lays the foundation for the development of management competencies required by learners in any occupation, the qualification infoms key terms, rules, concepts, principles and practices of management that will enable learners to be informed managers in any occupation. The scope of management covers four domains: leadership, self-management, people management and practices.

This learnership is a workplace-based training programme comprising both structured practical workplace and structured theoretical training. A learnership leads to a qualification that is registered the South African Qualifications Authority and that is associated with a trade, qualification or profession. The duration of this learnership will be 12 months.

Requirements:

  • Candidate must not be above the age of 35 years
  • Must Grade 12 certificate
  • A qualification in Management level 1 and 2 would be advantageous
  • Good communication skills
  • Commitment to delivering high levels of customer service
  • Excellent grooming standards
  • Flexibility to respond to a range of different work situations
  • Ability to work on your own or as Team
  • Knowledge of Food Hygiene Regulations

Competencies:

  • Positive attitude
  • Good communication skills
  • Commitment to delivering high levels of customer service
  • Excellent grooming standards
  • Flexibility to respond to a range of different work situations
  • Ability to work on your own or as Team
  • Knowledge of Food Hygiene Regulations

Key Duties:

  • Welcome guests in a polite and friendly manner
  • Take and deliver customer orders, consistently demonstrating high levels of customer service
  • Manage guest queries in a timely and efficient manner
  • Up-sell with latest departmental incentives
  • Ensure compliance of brand standards
  • Strive to achieve departmental targets
  • Ensure cleanliness of work areas
  • Comply with hotel security, fire regulations and all health and safety legislation
  • Comply with local licensing laws
  • Be environmentally aware
  • Assist other departments wherever necessary and maintain good working relationships

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