Jobs

Capitec Is Hiring Service Consultant

November 27, 2019
Purpose Statement
  • Responsible for providing excellent client service by fulfilling and exceeding the client’s expressed need (Save, Transact, Credit and Insure).
  • Accurately and timeously, gather and capture client information for loan approvals and conduct deposit/enquiry transactions.
  • Responsible for maintaining skill, knowledge and competency in order to sell Global One in the interest of the client.
  • Presenting and conducting self in accordance with brand expectations.
Experience

Minimum:

  • No previous experience required

Ideal:

  • More than 1 year’s client service experience within a retail/ financial/ banking environment
  • Demonstrated track record of engaging in a sales and client facing environment
Qualifications (Minimum)
  • Matric Certificate / Vocational
Qualifications (Ideal or Preferred)
  • A relevant Tertiary qualification in Commerce or Management
Knowledge

Minimum:

  • Knowledge and understanding of:
    • Basic calculations
    • Retail/consumer service environment

Ideal:

  • Knowledge and understanding of:
    • Capitec Bank Products
    • Internal business processes and procedures
    • Organisational Policies, including (but not limited to) the Credit Policy
Skills
  • Communications Skills
  • Interpersonal & Relationship management Skills
Competencies
  • Adhering to Principles and Values
  • Delivering Results and Meeting Customer Expectations
  • Following Instructions and Procedures
  • Persuading and Influencing
  • Presenting and Communicating Information
  • Relating and Networking
  • Achieving Personal Work Goals and Objectives
  • Adapting and Responding to Change
  • Analysing
  • Applying Expertise and Technology
  • Coping with Pressures and Setbacks
  • Deciding and Initiating Action
  • Formulating Strategies and Concepts
  • Learning and Researching
  • Planning and Organising
  • Working with People
  • Writing and Reporting
Additional Information
  • A valid driver’s licence is preferred
  • Must have access to transport (personal/public)
  • Clear criminal and credit record
  • Flexible and mobile across regions is an advantage
  • Must have fingerprints which are detectable/recognisable on Capitec Bank’s internal electronic banking system

How To Apply?

Apply Online Here For This Post

Capitec is committed to diversity, applications to this position will strictly be considered in support of our employment equity goals

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