Purpose Statement
To welcome the clients and coordinate the branch flow through efficient queue functioning, ensuring the correct client documentation is available, and addressing client flow problems promptly.
Experience
- At least 1 year’s client service experience within a retail/ financial/ banking environment
Qualifications (Minimum)
- Grade 12 National Certificate / Vocational
Qualifications (Ideal or Preferred)
- n/a
Knowledge
- Knowledge of Capitec Bank products and business processes (internal)
Skills
- Communications Skills
- Interpersonal & Relationship management Skills
- Analytical Skills
- Computer Literacy (MS Word, MS Excel, MS Outlook)
Competencies
- Persuading and Influencing_Negotiating Agreements
- Delivering Results and Meeting Customer Expectations_Meeting Basic Work Expectations
- Persuading and Influencing_Making Convincing Arguments
- Adhering to Principles and Values_Showing Community and Social Responsibility
- Following Instructions and Procedures_Accepting Direction
- Adhering to Principles and Values_Acting with Integrity
- Delivering Results and Meeting Customer Expectations_Serving Customers
- Relating and Networking_Managing Political Situations
- Following Instructions and Procedures_Following Policies and Procedures
- Relating and Networking_Creating and Maintaining Networks
- Relating and Networking_Establishing Relationships
- Adhering to Principles and Values
- Relating and Networking_Interacting with People at Different Levels
- Entrepreneurial and Commercial Thinking_Entrepreneurial Thinking
- Persuading and Influencing
- Entrepreneurial and Commercial Thinking_Controlling Costs
- Presenting and Communicating Information
- Delivering Results and Meeting Customer Expectations_Delivering High Quality Work
- Following Instructions and Procedures
- Entrepreneurial and Commercial Thinking
- Following Instructions and Procedures_Managing Risk
- Following Instructions and Procedures_Managing Time
- Adhering to Principles and Values_Demonstrating Beliefs and Principles
- Presenting and Communicating Information_Communicating Effectively
- Relating and Networking
- Following Instructions and Procedures_Managing Meetings
- Entrepreneurial and Commercial Thinking_Navigating Organisations
- Persuading and Influencing_Making a Strong Impression
- Following Instructions and Procedures_Working Safely
- Presenting and Communicating information_Presenting and Public Speaking
- Entrepreneurial and Commercial Thinking_Leveraging Opportunities
- Delivering Results and Meeting Customer Expectations_Championing Customer Needs
- Delivering Results and Meeting Customer Expectations
Additional Information
- Clear criminal and credit record
- Must have access to transport (personal/public)
- Flexible and mobile across regions is an advantage
- Must meet the minimum requirements on psychometric assessments
- Must have fingerprints which are detectable/recognisable on Capitec Bank’s internal electronic banking system
How To Apply?
Click Here To Apply For This Position
Location: Witbank, MP, ZA
Company: Capitec Bank Ltd
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